The Smart Repair Centre Privacy Policy

1. SCOPE

This policy applies to personal information collected on websites owned or controlled by The Smart Repair Centre Ltd.

We comply with data protection legislation such as the Data Protection Act 1998. This regulates the processing of personal data relating to you and grants you various rights in respect of your personal data.

The aim of this policy is to tell you how we will use any personal information we collect or you provide through our websites. Please read it carefully before you proceed. The data controller in respect of this website is The Smart Repair Centre Ltd.

2. WHAT PERSONAL INFORMATION DO WE COLLECT?

You do not have to give us any personal information in order to use most of this website.

However, if you wish to enquiry on this website, we will need to collect the following personal information from you:

  • name, address, phone number and email address

We will also keep a record of any financial transaction you make with us but we do not directly collect, process or store your debit or credit card information. Payments made at The Smart Repair Centre are processed securely by a third party payment provider. 

You may also choose to provide additional voluntary information in the course of your use of this website.

In addition, we may automatically collect information about the website that you came from or are going to. We also collect information about the pages of this website which you visit, IP addresses, the type of browser you use and the times you access this website. However, this information is aggregated and is not used to identify you.

3. HOW WILL YOUR PERSONAL INFORMATION BE USED AND SHARED?

The personal information we collect allows us to:

  • provide the products and services you have ordered;

  • verify your identity and details of your payment method or credit card amount;

  • administer our website and provide customer services;

  • meet legal, regulatory and compliance requirements;

  • monitor and analyse the use of any account to prevent, investigate and/or report fraud, terrorism, misrepresentation, security incidents or crime;

  • gather management information to form statistical and trend analysis;

  • communicate with you;

  • investigate any complaints about this website;

  • personalise your experience of this website; and

  • contact you about our products and services which we think might be of interest to you (where we have the appropriate permissions to do so; please see Paragraph 5 for more information).

We may share your personal information with all of our affiliate companies for the above purposes.

We may employ the services of third party service providers to help us in certain areas, such as website hosting, maintenance, call centre operation. In some cases the third party may receive your information. However, at all times, we will control and be responsible for the use of your information.

We may use aggregated information so we can administer and improve our website, analyse trends, gather broad demographic information and detect suspicious or fraudulent transactions. We DO NOT pass this information onto third parties without your permission

If false or inaccurate information is provided and fraud is identified, details will be passed to fraud prevention agencies. Law enforcement agencies may access and use this information. We and other organisations may also access and use this information to prevent fraud and money laundering, for example when:

  • checking details in applications for credit and credit related or other facilities

  • managing credit and credit related accounts or facilities

  • recovering debt

  • checking details on proposals and claims for all types of insurance

  • checking details of job applicants and employees.

Please email us on info@tsrcentre.co.uk if you want to have details of those fraud prevention agencies from whom we obtain and to whom we pass information about you. You have a legal right to these details.

5. MARKETING COMMUNICATIONS

Where you have given us the appropriate permissions during the registration process to the website/website services (as applicable), we may from time to time contact you by email, SMS, telephone or post about our products and services (including from all our brands) that may be of interest to you.

If at any point, you would like to opt-out of receiving such marketing communications from us, or would like to change the channels that we use to contact you, please email us, stating your preferences, at info@tsrcentre.co.uk.

6. COOKIES AND RELATED TRACKING TECHNOLOGIES

6.1 Use of Cookies on our website

Performance Cookies

These cookies collect anonymous information on how people use our website. For example, we use Google Analytics cookies to help us understand how customers arrive at our site, browse or use our site and highlight areas where we can improve areas such as navigation, shopping experience and marketing campaigns. The data stored by these cookies never shows personal details from which your individual identity can be established.

Social Media Cookies

These cookies allow you to share what you’ve been doing on the website on social media such as Facebook and Twitter. These cookies are not within our control. Please refer to the respective privacy policies for how their cookies work.

If you want to delete any cookies that are already on your computer, please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies.

6.2 Use of Web Beacons

Some of our Web pages may contain electronic images known as Web beacons (sometimes known as clear gifs) that allow us to count users who have visited these pages. Web beacons collect only limited information which including a cookie number, time and date of a page view, and a description of the page on which the Web beacon resides. 

7. LINKS

Our site contains links to other websites over which we have no control. We are not responsible for privacy policies or practices of other websites to which you choose to link from this site. We encourage use to review the privacy policies of those other websites so you can understand how they collect, use and share your personal information.

8. SECURITY

We have implemented reasonable technical and organisational measures designed to secure your personal information from accidental loss and from unauthorised access, use, alteration or disclosure. However, the Internet is an open system and we cannot guarantee that unauthorised third parties will never be able to defeat those measures or use your personal information for improper purposes.

 

9. SALE OF THE BUSINESS

In the event that the business is sold or integrated with another business, your details will be disclosed to our advisers and any prospective purchaser’s adviser and will be passed to the new owners of the business.

10. ACCESS TO YOUR PERSONAL INFORMATION

You are entitled to see the personal information held about you. If you wish to do this, please contact us at info@tsrcentre.co.uk. We may require you to provide verification of your identity and to pay an administration fee (which is currently £10) to provide a copy of the personal information we hold. 

11. UPDATING YOUR PERSONAL INFORMATION

You may review, correct, update or change your personal information at any time by contacting us at info@tsrcentre.co.uk.

 

12. CHANGES TO OUR PRIVACY & COOKIES POLICY

If our Privacy & Cookies Policy changes in any way, we will place an updated version on this page. Regularly reviewing this page ensures that you are always aware of what personal information we collect, how we use it and under what circumstances, if any, we will share it with other parties.

13. HOW TO CONTACT US

If you have any questions about this statement or your personal information, please contact us at info@tsrcentre.co.uk.

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© 2017 by The Smart Repair Centre Ltd - Unit 4-5, Queensberry Centre, 150 London Road, Copford, Colchester, Essex, CO61BQ